Frequently Asked Questions / Terms / Returns / Tech Info!
IS KIXX MOTORSPORTS AN AUTHORIZED DEALER?
Yes! You can also contact the manufacture to verify and that we are a Top Rated Authorized Dealer.
WHAT DOES STAGGERED and NON-STAGGERED WHEELS MEAN?
Staggered wheels is when the Front Wheels are more narrow than the Rear Wheels. Non-Staggered wheels would be all the same size wheels from front to rear.
WHAT DOES FORGED or NON FORGED MEAN?
Forged wheels are manufactured differently, creating a lighter, stronger wheel. Forged wheels are a popular choice for extremely high performance vehicles because the lighter the wheel is the more horsepower to the ground because the wheels can turn faster than a heavier wheel. Forged wheels generally have a higher price than non-forged alloy wheels do to the manufacturing process. A lighter wheels can also help with better gas mileage. Non-Forged alloy wheels are generally between 2 to 4 pounds heaver than forged wheels and for most vehicle customers Non-Forged they are still great wheels. Unless you're not trying to shave off a fraction of a second from Zero to 60 MPH then the Non-Forged Alloy wheels would be a great choice.
WHAT DOES CUSTOM MACHINED OR DRILLED MEAN?
Some manufacture have wheels called "Blanks" These have no Bolt Patterns / Hub Bores drilled and the offset can be machined/shaved off for many different vehicle custom fitments. This would be considered a special order because they would by custom fitted for your vehicle.
WHAT DOES WHEEL OFFSET MEAN?
Different vehicles and or wheel sizes require different offsets. This is where the back portion of the wheel that meets the hub of your vehicle that either pushes the wheels under the car or brings the wheels out to the fender and the offset would depend on the Year, Make, Model of vehicle and wheel size.
WHAT IS AN AGGRESSIVE WHEEL FITMENT?
This means that the wheels may stick out from the fender and depending on how aggressive the fitment is your vehicle may or may not require other modifications such as Stretched tires, Fender Rolling, Spacers, Lowering w/camber adjustment ect.
WHAT IS A LUG PATTERN?
Different vehicle makes have different lug patterns "For Example" 5x120" / 5x114.3" and the wheels would need to have the same Lug Hole pattern of your vehicle to fit correctly. This is the diameter of the circle that goes through the center of the bolt holes.
WHAT IS A HUB BORE?
This is the Hole in the rear center of the wheel that needs to match the hub on your vehicle. Many aftermarket wheels are drilled to a larger hub bore to fit many makes and models and may require hub rings which reduces the hub bore size to fit correctly. If the wheels are Hub Centric to your vehicle than Hub Rings are not necessary. We usually supply FREE Hub Rings if needed.
WHAT DOES HUB CENTRIC MEAN?
This means that the wheels hub bore fits the hub of your vehicle without Hub Rings. Hub Rings are very command and reduces the wheels hub bore to fit your vehicles hub. If they are not the correct size or your wheel mechanic doesn't install them you may get a little vibration like a bad balance wheel/tire,
WHAT ARE CONCAVE WHEELS?
This means the spokes that go from the outside of the wheels lip and slope in as they meet the center portion of the wheel "Example" like a funnel. Generally the wider the wheel the deeper the concave on these types of wheels and offset may change the concavity. If you want a Staggered fitment, the rears wheels would be more concave than the fronts because the front wheels would be more narrow than rears.
DO YOU CARRY WHEEL BRANDS NOT ON YOUR WEBSITE?
Absolutely, we are adding new wheels brands to the website all the time and keeping existing brands up to date is extremely time consuming. We do the best to add new brands as often as we can. If you are looking for a wheel not found on our website just give us a call at 949-610-6491 or send us an email to email@example.com.
DO ALL THE WHEELS COME WITH A WARRANTY?
Most wheels come with 1 year warranty on the finish, and lifetime structural warranty against any manufacturer’s defects. Please see the manufacturer website for complete warranty information before purchase. Any warranty is limited to the manufacture warranty.
Most all Non-Clearance/Discontinued wheels come with a manufacturer’s warranty. Clearance items do not come with a warranty as many times the wheel is being discontinued and is no longer be available and all clearance item sales are final with no returns.
Some manufacturers deal directly with the consumer in handling warranties, but generally Kixx Motorsports will facilitate warranty exchanges. Any warranty claim outcome is at the manufactures sole discretion as Kixx Motorsports offers no warranty expressed or implied. Please note; that defective products will only be replaced with the exact same product, and cannot be substituted for a different item. Kixx Motorsports is not responsible for any costs associated with the exchange of a warranty item such as shipping to manufacture and shipping back to you, labor charges, time, etc. Any costs associated with the exchange will be the responsibility of the customer. The role of Kixx Motorsports is to only helps in facilitating exchanges because Kixx Motorsports does not manufacture any wheels.
DO YOU CHARGE SALES TAX?
Only orders placed within California unless we are having a NO TAX special sale. We do not collect tax on any other States or other countries.
DO YOU SHIP U.S ?
We ship anywhere within the lower 48 Continental U.S. to the billing address that's connected to your credit card / PayPal account only. We do not ship wheels to Alaska/Hawaii, FPO, PO Boxes or APO addresses because of the size and weight restrictions through the United States Shipping Service.
All International orders need to be paid by Wire Transfer only. For all international orders there will be an additional shipping charge. Please send shipping address for shipping quote.
IS THERE A WAY TO SHIP ANYWHERE?
YES, You would need to make payments by one of the following methods, Wire Transfer, Check, Money Order, Cashiers Check. We can ship to any address you'd like because we would not need to follow the Credit Card or PayPal requirements to ship to billing addresses only.
CAN I SHIP TO A DIFFERENT ADDRESS THAT'S NOT THE BILLING ADDRESS ON MY CREDIT CARD?
We can ship only to the billing address of the credit card or PayPal address connected to the card. If you’d like to ship to an another address just call your Credit Card company or PayPal and add the shipping address before making payment. When making your online payment remember to choose/click the correct shipping address. We ship anywhere in the lower 48 Continental United States..
DO YOU HAVE AN EASY RETURN POLICY?
Yes, as long as wheels have NOT been mounted on wheels you can return the wheels within 14 Days of receiving your product. Clerance and Custom Made to order items have soe stipulations (Read further for all details). All wheels MUST be in brand new condition and MUST be packed as received in all original manufactures packaging and boxes and must includes any accessories purchased. KEEP all packaging.
Please Note: Customer is to have a qualified wheel mechanic verify fitment and test fit all wheels before mounting tires! Kixx Motorsports is not responsible for a bad mechanics mistakes.
If Kixx Motorsports made an error on fitment, we will exchange item or fix any issue FREE of charge to customer at the sole discretion of Kixx Motorsports. Please send pictures along with order# with the fitment issue your having and wheel mechanic contact information when contacting us. Kixx Motorports will need to verify issue even if we need to speak to the mechanic before any return or correction fix will be approved. Most issue are do to an inexperienced mechanic.
PLEASE NOTE: If tires have been mounted or any packaging is missing then this would void any return or Fitment guarantee policy for any reason and the sale would be final. Some wheel returns will be shipped back to our Return Processing center and some wheels will be shipped/returned to the manufacture. You must first call to get a "RMA Form" return authorization from us with the correct return shipping address so your return can be processed for the reason for its return. If you do not get this authorization you may accidentally ship to the wrong address or we will not know why the wheels have been returned or who is returning the wheels and the return would be refused/denied. Unless Kixx Motorsports made a fitment error and want to return the wheels than all regular return fees will apply and included restocking fees are 25% and all return shipping cost and the initial shipping charges incurred by Kixx Motorsports are non-refundable.
Clearance items: are not returnable and are non-refundable and do not come with a warranty because these wheels are being discontinued and is no longer be available.
Custom Made To Orders: Wheels that are custom built/Made to order or semi-custom built which would be machined for custom offsets and or drilled for Bolt Patterns or Custom color/finish are not returnable and cannot be returned/exchanged for any reason and all these sales are final. On paid custom orders there can not be any change orders or cancellations because the wheels will be in the custom machining/built process specifically for your vehicle and your vehicles specifications and can not be redesigned. Any product that has been altered, modified, or customized for the customer or by the customer is sold as is and cannot be returned or refunded for any reason. No Exceptions. If customer refuses to sign for wheel delivery on custom made orders will not be refunded or credited. Customer has 30 days to re-arrange delivery and will need to send Kixx Motorsports Pre Paid ship labels if customer wants wheels. After 30 days the customer releases ownership of wheels and they will be disposed of.
For any fitment guarantee to be valid customer needs to send Kixx Motorsports Year/Make/Model and any Brake/Suspension modifications by email or added to the notes section during checkout. Fitment guarantee is valid if Kixx Motorsports chooses wheels specs only. If customer request their own specs then there is no fitment guarantee. Some vehicles with an aggressive fitment need to know that modifications may or may not be needed such as Fender Rolling, Stretched tires, Spacers, Hub Rings, Lowering, Camber Adjustment, Lug Nuts/Bolts. These modifications are normal for some fitments and would not fall under the fitment guarantee. Unless specified on website or listing. These items are not included unless listed as such "For Example" sale promotion.
Contact Us for Customer Support and please provide your order #. If you have any questions we would be happy to help.